Below are the most frequently asked questions we receive. If you have a question that isn't listed here, we'd be happy to answer it, just contact us.
How much will a website cost? Can I really afford it?
Your design project, whether it's a website, marketing materials, or a simple business card, should be viewed as an investment, which will pay dividends by increasing your business' visibility, enhancing its public image, and attracting new customers and clients. Doing it on the cheap might not be the best business move.
That said, every project we undertake is customized to meet your specific needs. The more elaborate your project is, the higher the cost. If you have budget parameters in mind, just tell us. As long as it's realistic, we'll work with you to find the best way to meet your needs and desires, while staying within the constraints of your budget. That may be easier than you expect.
Why is custom design important? Why can't I just use a "free template" offered online or do it myself? My web host offers a free website builder...
You get what you pay for. Working with a professional designer will give you the assurance that your project won't turn out exactly like a thousand other projects, that your business will be presented in the best possible light, and that your project will receive close, personal attention.
I've never worked with a designer before, so what can I expect? How does the process work?
You can expect to be part of a working partnership from the signing of the contract to the delivery of the finished product. You'll find a full description on our Process page. Reading these posts on our blog might be useful, too.
How to Work With Your Design Team
We Have Deadlines, You Have Deadlines
Design is a Service - Doing Business With Designers
What to Do When You Don't Really Know What You Want
Hey, What's Included in that Design Fee?
How long will it take to complete my project?
With custom design, the time frame varies. It depends completely on the variables and specifications.
How soon can you start work on my project?
That will depend on our current workload, but almost all projects can be started within one week of signing the agreement.
Do you have references?
References will be provided upon request. You can also read comments from some of our clients on our Kudos page.
Do you provide webhosting?
No, but you can make arrangements with our partner Canvas Dreams , or we can work with the hosting service of your choice (providing they're able to accommodate any specific needs of the project).
Do you do printing?
We can arrange printing for most projects. The price will depend on the design, quantity, and type of printed item, but it will be competitive. We also have eco-friendly printing options.
Do you do SEO?
We do custom marketing, social media and SEO consulting. For advanced SEO, we can refer you to a company that specializes in the field.
Do you guarantee your work?
Part of our standard contract spells out our guarantee that the work we do will be free of errors. Our design process has been laid out in such a way that the client works closely with us and signs off on each milestone, in order to ensure satisfaction at every step of the process.
We also understand that sometimes project specifications might change and in that scenario we are happy to modify the work that is outside the scope of the original agreement by revising the agreement, cost, time frame, etc.
